CIO & CISO BENELUX SMART STRATEGY FORUM (BELGIUM)

Customer Centricity

Customer-centric organizations prioritize their customers above all else and place them at the core of their business. IT organizations can learn from this model by shifting away from a role of simply support toward being a strategic partner to other departments within the organization. In this way, IT can become a value-adding asset as opposed to a cost driver within the organization.

Learning Outcomes

• How to understand the major challenges facing IT organizations today and how customer-centricity can help address them
• How to reorganize roles and responsibilities within your department and organize specialized teams to be more customer-centric
• How to evaluate external service providers and cloud services to keep costs and complexity to a minimum

HOW TO RETHINK WORKFORCE TECHNOLOGY IN THE AGE OF INSIGHT

Digital disruption has changed how information workers access information, collaborate, and serve customers. Employees increasingly rely on cloud-based business apps to do their jobs, using the browser as a central access point. Anytime, anywhere, any device work is now the norm. Employees need technologies that support their productivity at and away from their desks or offices.

At this private event, we will discuss how Technology decision-makers recognize these evolving needs and are evolving their workforce enablement approaches to meet them. Spurred on by the need for insights, speed, and collaboration a new type of worker has emerged, the Cloud Worker. Come join us on how to rethink workforce technology in the age of insight.