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CIO & CISO DACH Smart Webinar

Date: 24th March, 2022 2 PM CET

Event Overview

XLA 2.0 will be the secret to CX in 2022

The pandemic has shifted the dynamics of the work environment in favor of the digital workforce and hybrid office models. What has changed? The digital workforce expects to be able to do their job any place, any time or any device and to have a consistent and great End-user Experience when they do so. End-user experience is a grey area in most organizations even though it is constantly under pressure by collaboration and security related issues. It will be discussed how to ensure better productivity, innovation and growth.

Organizations have to focus on the end-user experience by transforming work environments digitally and creating collaborative digital workspaces. Organizations have to evolve technical support for their cloud, on-premise and hybrid solutions across a variety of systems and environments to enable interrupted productivity and innovation. End-point security is critical and governance is getting more and more important.

Agenda

2:00 - 2:10 WELCOME REMARKS & INTRODUCTION

Arrival of Attendees via Smart Webinar

2:10 - 2:25 - DELEGATE PRESENTATION

CUSTOMER EXPERIENCE & DIGITAL TRANSFORMATION

 

The customer is the enabler and reason that companies need to transform and digital just happens to be the vehicle.

 

SPEAKER:

  • David Parker, Vice-President Solutions & Design at Philip Morris International

2:30 - 2:45 - PARTNER PRESENTATION


XLA 2.0 will be the secret to CX in 2022

 

SPEAKER:

  • Weston J Morris, Director Global Strategy – Digital Workplace Services at Unisys

 

2:45 - 3:30 - NETWORKING AND PANEL DISCUSSION

XLA 2.0 will be the secret to CX in 2022

 

End-User Experience
Experience Level Agreements (XLA)
Digital Resilience

How are you enabling and supporting your employees to deliver exceptional end user experience and proactive automation across your enterprise?

How are you transforming your operations and how do you expect to ensure workplace parity with employees working from home, remotely or in the field?

How can you keep both your employees and reputation safe whilst ensuring your organizational security practices are effectively adhered?

In this session, we will learn about:
Digital Workplace Services
Work Experience Parity – End User Experience (EUX)
Hybrid/Remote Working
IT Security (Remote Work Access & Zero Trust)
Digital Transformation & Resilience

 

MODERATOR:

  • Triinu Kivikas Tornvik, IT Business Consultant at Toernvik Consulting & Director IT Region Middle East & Eastern Europe at Linde Gas

 

QnA:

  • Weston J Morris, Director Global Strategy – Digital Workplace Services at Unisys
  • Florian Jörgens, Chief Information Security Officer at Vorwerk Group
  • Luca Brandi, Vice President Digital Platform Solutions at Siemens
  • Alessandro Alessandrini, Head of Workforce & Workplace at Airbus
  • Dr. Gunnar E. Siebert, Head of M&A Cyber DACH at Aon
  • Chuks Ojeme, Global CISO at Brenntag
  • David Parker, Vice-President Digital & Solution Design at Philip Morris International
  • Dr. Tobias Bartholomé, Senior Director HR Management (Corporate, Commercial & IT) at Lufthansa
  • Martin König, Senior Director HR at Infineon Technologies

 

Panel Questions:

  1. What does the future of work look like at your organization? What are some of the challenges unique to your industry you are facing enabling and supporting your employees in a hybrid/remote environment?
  2. Do these challenges resonate? What are similar customers in this industry experiencing?
  3. How are you measuring experience and how are you acting on what you learn from those experience measures?
  4. Where are you in your journey to connect your customer experience with your employee experience?
  5. How are you enabling automation within your digital workplace? How is automation playing a critical role in keeping information secure?
  6. What are you seeing in this space? Do you have a case study you can share on how automation is delivering value back to the business?
  7. How are you handling IT security and ensuring your employees and reputation remain safe?
  8. How is automation playing a critical role in keeping information secure?
  9. What are your top priorities moving forward to ensure work experience parity wherever your employees are working and on whatever devices they use?
  10. What advice do you have for the group? Any closing comments.
  11. How are you delivering the data your employees need to make informed decisions for your customers in real-time?
  12. How are you seeing IT reduce friction in this process and increase employee satisfaction?
  13. What is XLA 2.0 and what are the 3 insights it will reveal to improve your business value?
  14. How do we improve our end-user experience’ X (times) ’Business Experience’ = ’Customer Experience’?
    – Organizational Change Management: The critical link to Digital Transformation in the hybrid workplace?
  15. How secure are the remote workers?
    – Hybrid workplace trends for 2022 and beyond
    – Understanding the secrets to great collaboration in the hybrid office

Networking and Executive Exchange

3:30 - 3:45 - DELEGATE PRESENTATION

DIGITAL AND CYBER RESILIENCE

  • Understand your Digital Risk
  • Evolve an approach to managing uncertainties
  • Sequence and Simulate your response

SPEAKER:

  • Chuks Ojeme, Global CISO at Brenntag

 

Networking and Executive Exchange

3:45 - 4:00 - CLOSING REMARKS

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