CXO France Roundtable

Deliver Trust and Confidence

Speaker: 

• Laurent Haquin, Avionics Customer Support – Key Accounts Director at Safran Electronics & Defense

Accelerate Issue Resolution by up to 20%: Navigating Services 4.0 for Optimal Productivity

Services 4.0 has transformed the automotive and transportation industry, with technological advancements continuing to unlock new and innovative ways for humans to interact with and operate machinery. Yet, the industry faces many challenges, from supply chain disruptions to quality control issues and high production costs. This roundtable will explore how extraordinary remote support solutions are revolutionizing the way leading global companies provide their after-sales services to overcome these challenges by accelerating issue resolution, reducing costly machine downtime and creating a more connected and skilled workforce.

1. How can Service 4.0 improve operational efficiency?
2. How are companies integrating digital tools to personalise and optimise after-sales support?
3. What KPIs are the most relevant for measuring the effectiveness of 4.0 services and after-sales support?
4. How are companies adapting their after-sales support strategies to remain competitive in a constantly evolving
environment?

– What challenges do businesses face when it comes to reaching service excellent goals?
– What is the top challenge for organizations when it comes to digital transformation?
– What challenges do businesses face when improving operational efficiency?

Moderator: 

• Stéphane Bensaid, VP Enterprise Sales EMEA at TeamViewer

Panelist: 

• Pascal Morniroli, Global Consumer Voice Leader at Danone
• Julien Cesaro, Customer Service Director / Operations / Supply Chain: France, Belgium and the Netherlands at Smith+Nephew