Benelux Digital Workplace Leadership Forum

Creating a Digital Workplace That Enables People to Thrive

As organisations continue to evolve their digital workplaces, the challenge is no longer simply enabling hybrid work, it’s creating an environment where employees can collaborate effectively, remain productive and perform at their best, wherever they are. In this fireside conversation, we’ll explore how leading organisations are balancing technology, culture and employee experience to reduce digital friction, empower their workforce and shift IT from a reactive support function to a proactive driver of business value. Through practical insights and real-world experiences, we’ll examine what it takes to build a digital workplace that is resilient, intelligent and ready for the future.

Maximizing Human Potential in the Autonomous Workplace

As AI becomes embedded into the digital workplace, leading organisations are shifting their focus beyond automation alone towards creating environments where technology proactively supports employees rather than interrupting them. The next evolution of Digital Employee Experience is the autonomous workplace, where AI continuously identifies, predicts and resolves digital friction before it impacts productivity.

This executive discussion will explore:

• How organisations are balancing AI-driven automation with human creativity and decision-making
• What defines an autonomous workplace in practice rather than theory
• Where autonomous remediation is already delivering measurable productivity gains
• How Digital Employee Experience data is helping IT move from reactive support to predictive optimisation
• Why measuring employee outcomes through XLAs is becoming just as important as traditional operational metrics
• How technology leaders can maximise human potential by making everyday work simpler, faster and less disruptive

From firefighting to foresight: Eliminating digital friction to unlock your IT team’s real potential

Visibility | Automation | Value

Core message:
Digital friction is measurable — and fixable — when insight and automation work together.

Key Takeaways:

• Doing more with less: balancing cost pressure with productivity and employee experience
• Where automation delivers the fastest wins (device performance, onboarding, support)
• How proactive remediation shifts the employee experience model
• Connecting IT performance to business KPIs
• Positioning automation as a business enabler, not just an IT tool